Frequently Asked Questions
Shopping
Delivery charges depend on the size, weight, and destination of your order. We calculate shipping costs at checkout, so you’ll see the exact amount before you finalize your purchase. Our goal is to provide fair and competitive rates while ensuring your order is handled with care and delivered on time.
Delivery times for orders from Woodical.com vary based on your location and the specific product ordered. Generally, orders are processed within 1-3 business days, and shipping can take anywhere from 5-10 business days for standard delivery within most regions. For custom or larger items, please allow additional time. You’ll receive tracking information as soon as your order ships, so you can follow its progress right to your doorstep.
Yes, you will receive an invoice for your order. Once your purchase is completed, an invoice will be sent to your registered email address. This invoice includes details of your order, payment confirmation, and shipping information for your records. If you need a physical copy or have any questions about your invoice, please feel free to contact our customer service team.
Payment
At Woodical.com, your order payment will be processed at the time of checkout. Once you complete your purchase and confirm your payment details, the total amount will be charged to your bank account or payment method. You will receive a confirmation email shortly after the payment is processed, along with your order details. If you have any questions or concerns about the payment process, please feel free to contact our customer service team
A wishlist is a feature that allows you to save items you are interested in purchasing at a later time. By adding products to your wishlist, you can easily keep track of your favorite items without having to search for them again. This feature is especially helpful if you want to take time to consider your options or if you’re waiting for a sale. You can access your wishlist anytime, making it convenient to revisit and purchase the items you love.
If you receive a damaged or incorrect product, please follow these steps:
Contact Customer Service: Reach out to our customer service team as soon as possible. Provide your order number and a description of the issue.
Document the Damage: If the product is damaged, take clear photos of the item and packaging. This will help us understand the situation and expedite the resolution.
Return Process: Depending on the situation, we will guide you through the return process. You may need to return the damaged or wrong item, and we will provide instructions on how to do so.
Replacement or Refund: Once we receive the returned item, we will process a replacement or issue a refund based on your preference.
Your satisfaction is important to us, and we strive to resolve any issues promptly!
Yes, you can change or cancel your order, but please act quickly! If your order has not yet been processed or shipped, we’ll do our best to accommodate your request. Here’s what to do:
Contact Customer Service: Reach out to our customer service team as soon as possible with your order number and details of the changes or cancellation you wish to make.
Timing is Key: If your order has already been processed or shipped, we may not be able to change or cancel it. In that case, you can return the item once it arrives according to our return policy.
Confirmation: If your order is successfully changed or canceled, you will receive a confirmation email with the updated details.
If you have any questions about the process, feel free to contact us!
Package tracking is a service that allows you to monitor the status and location of your order as it moves through the shipping process. Once your order has been shipped, you will receive a tracking number via email, which you can use to check the delivery status.
With package tracking, you can:
View Shipping Updates: Get real-time updates on your package’s journey, including when it leaves the warehouse, when it’s out for delivery, and when it arrives at your address.
Estimate Delivery Date: Trackers typically provide an estimated delivery date, helping you know when to expect your order.
Contact Carrier for Issues: If there are any issues or delays, you can use the tracking information to contact the shipping carrier for assistance.
Tracking your package ensures you stay informed about your order’s progress until it arrives at your doorstep!